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Best Rate Guarantee

As a future guest of Condado Vanderbilt Hotel, you and your companions can rest assured that you will always find the best value for your stay on Please review our terms and conditions to determine if you are eligible. This means that no other place on the Internet – including Online Travel Agents, such as Expedia, Orbitz and Priceline – will carry a lower offer for the same room type on the same day with the same details and restrictions as this website. If you believe you have found an offer that contradicts this policy, please let us know and we will match it. In addition, we will provide you with a up to $100 in resort credit*(subject to availability at time of submission).

In case you found a better rate somewhere else, fill out the form below to submit your request and within 2 business days we’ll determine eligibility and contact you.


Submission must be made prior to the end of your cancellation period (noted in your confirmation email) in order to get an immediate rate adjustment to your reservation. We will match any rate you may find. The rate must be for the same room type and stay dates, publicly available and bookable. If there are specific rules associated with the rate you find, (e.g. full prepayment, etc.), your amended reservation would need to follow these same rules.

Our Best Rate Guarantee do not apply toward Expedia and Member deals.

Our Best Rate Guarantee does not apply to unpublished rates, which are not available to the general public. Rates not available to the general public include, but are not limited to:

  • Corporate discount rates
  • Group rates, meeting rates any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public
  • Direct mail solicitations
  • Electronic mail solicitations
  • Package rates that include the room and other components such as flight, car rental, entertainment, and/or non-breakfast meals
  • Package or group add-on rates that extend the length of a stay
  • Rates negotiated for stays extending beyond 30 nights Rates that are available on auction Web sites
  • Rates available on Websites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed
  • Our Best Rate Guarantee does not apply towards CancelOn, Amoma, Elvoline, Getaroom, HotelsForEveryone, bedfinder, Hotelsclick, LastMinuteTravel, HotelPower, ZenHotels, Roomdi, Hoseek, Hotelwiz, FlixHotels, HotelQuickotelTonight, Agoda, Lol.Travel, Travelwiz, Gly, Vacationstogo, Kayak, Viajesfalabella, Travelup, Trip, Planetrooms, galahotels and EasyClickTravel. Should you send us a rate from one of these we can only offer up to 10% off our best available rate based on availability; we will not match the rate.

The screenshot to validate the Best Rate Guarantee must be the checkout page with the total rate in USD only (fees included).


Resort Credit is applicable towards Hotel restaurants and Spa excluding STK. Resort Credit is not applicable to room rates, taxes, resort fees. Resort Credit doesn´t have monetary value, it´s non-cumulative, non-transferable, cannot be exchanged for cash and there is no cash reimbursement if unused. It's not combinable with other credits, discounts or promotions unless specifically indicated. Offer is subject to change without notice.  





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The Condado Vanderbilt Hotel will contact you within 48 business hours.