Travel Information and Health & Safety Program: COVID-19

Travel Information and Updates: COVID-19

* this post will automatically update as the local situation continues to evolve, so please check back with us

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.

We understand the uncertainty brought on by current events. Please know that the safety and well-being of our guests and employees continue to be our top priority. 

Important information on Travel Advisory to Puerto Rico can be found here. 

Our Cancellation Policy:

The Condado Vanderbilt Hotel is committed to ensuring our customers experience flexibility during these challenging times.

We are implementing the following policies:

• For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by May 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.

• For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and May 31, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

• For group organizer questions on terms and conditions of group contracts, please contact the hotel.

Our Commitment to Cleanliness:

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. Our hotel health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. 

Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we’re supporting them:

• Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Cleaning Products and Protocols: Our hotel use cleaning products and protocols which are effective against viruses, including:

• Guest Rooms: Cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Public Spaces: we have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
• Back of House: In the spaces where associates work “behind the scenes,” hotel is increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

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