Health and Safety Program

condado vanderbilt hotel in san juan covid-19 update

Health and Safety Program at Condado Vanderbilt  

Welcome back to the Vanderbilt! We want to be part of your next luxurious escape and want you to be able to relax and have the adventure you deserve. For your peace of mind, we would like to share our Health and Safety Program details, your safety is our top priority. 

Effective March 10th, domestic travelers will no longer be required to present proof of vaccination or negative test prior to arrival. For international travelers, or more information, read this Travel Advisory.

Our Commitment to Safety 

Our team is ready, following all safety and hygiene procedures, and with our Health and Safety program implemented for your arrival. Some recent updates on local guidelines: 

  • The Governor has dropped the mask mandate for the Island. The use of masks is optional for guests and employees.
  • We allow our team members to choose what makes them most comfortable, so they have the option to wear or not wear a mask. We ask that all guests respect other's choice to wear or not wear masks, as we all have different circumstances that may lead to either choice. 
  • Each guest will be greeted by the Front Desk clerk through a shield, and will receive all details of our safety protocols. 
  • Hand sanitizer dispensers will be placed at key guest and employee entrances and common areas. Also, there will be health and hygiene reminders throughout the property, including employee areas, with reminders of proper hygiene practices. 
  • There is no requirement to show vaccination cards or wear masks outside the Hotel (with some exceptions like medical facilities, pharmacies and public transportation), but it is at each business's discretion so you may encounter some locations that still require a mask, so keep one handy just in case.
  • It will be at the discretion of each business to enforce their own protocols, like requiring proof of vaccination and even mask mandate.

Hours of Operations:

Ola Oceanfront Bistro: 7:00am to 10:00pm Daily
Mojito Bar: 9:00am to 10:00pm Daily
In-Room Dining: 7:00am to 10:00pm Daily
1919 Restaurant: 6:00pm to 11:00pm Tuesday to Saturday
VC Lounge: 4:00pm to 11:00pm Daily
Marabar: 5:00pm to 11:00pm Tuesday to Sunday
Taco's & Tequila: 12:00 to 10:00pm Thursday to Monday
STK: 5:00pm - 11:00pm Sunday to Thursday
STK: 5:00pm - midnight Friday and Saturday
STK: 11:30am - 3:00pm Sunday Brunch

Cleaning Protocols

Our cleaning and sanitizing procedures have always been key, but now more than ever, we have updated all protocols to follow health guidelines for an effective sanitization program. We use cleaning products which meet EPA guidelines and are effective against viruses, bacteria, and other airborne and blood borne pathogens. 

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces, like counters, elevators, door handles, rails, room keys, locks, ATM’s, and tables, all gym equipment, dining surfaces and seating areas. Also, back of the house areas with high employee traffic, as well as shared equipment will also be sanitized before, during and after each shift. 

Housekeeping: Guest Room Cleaning and Sanitizing

Optimum cleaning and sanitizing protocols are used to clean guest rooms, with emphasis on high-touch items including television remote controls, toilet seat and handle, door and furniture handles, water faucet, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, drape hooks, luggage racks and flooring. 

Cart, trolleys and all housekeeping equipment will be sanitized at the start and end of each shift.  All reusable collateral will be removed from rooms, or provided as single use items. Extra pillows and blankets stored in closet, will be removed and available upon request. All bed linen and laundry will be washed at high temperature and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry area.

In the event of a suspected case of COVID-19, the guest room will be removed from service and quarantined; It will not be returned to service until an enhanced sanitization protocol by a licensed third-party is conducted.

Out and About: 

Get ready to explore our Island like never before. Here, we share some locations within walking distance, and other activities to enjoy while in San Juan. For more information you can contact us at [email protected]

Kayak or Paddle boarding in Condado Lagoon
Old San Juan sightseeing
Bahía Beach Golf Course
Ron Barrilito, Rum distillery
Mall of San Juan

Read this Travel Advisory to keep up to date with the latest travel information.  There is much to look forward to, and nothing better than to start planning. 

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